Introduction

Intrasoft Middle East, in collaboration with Archer, has empowered Arab Bank with a state-of-the-art Business Continuity Management Planning Software (BCMPS).

This project addresses Arab Bank's need for advanced governance, risk, and compliance (GRC) management to achieve operational resilience and regulatory adherence across its global operations.

Key Takeaways

  • Enhanced GRC Management : RSA Archer’s platform unified risk, compliance, and continuity planning.

  • Improved Visibility :Centralized dashboards offered real-time insights and performance metrics.

  • Scalable Solution : Modular architecture supports future expansion and additional use cases.



Arab Bank faced several challenges in managing its GRC processes

  • Complex Risk Landscape : Rapidly evolving regulatory requirements and increasing operational risks across multiple regions.

  • Fragmented Systems: Lack of an integrated platform led to inefficiencies in compliance and risk management.

  • Data Silos : Limited visibility and reporting capabilities hindered effective decisionmaking.

  • Manual Processes : Time-consuming and error-prone workflows

The Solution

Arab Bank implemented Archer’s integrated GRC platform, which includes:

01

Business Impact Analysis (BIA):

  • Automated workflows for assessing the criticality of business processes. 
  • Prioritization and recovery sequencing based on ISO22301 and ISO22317 standards  

02

Incident Management:

  • Tools to handle incidents, investigations, and ethics violations.
  • Integration of crisis management and response planning.

03

Business Continuity and Disaster Recovery (BC/DR):

  • Comprehensive plans covering emergency evacuation, incident response, and service recovery.
  • Automated workflows for plan testing, approval, and execution.

04

Resiliency Management:

  • Real-time dashboards and reports for executive oversight.
  • Crisis event tracking and notification capabilities.

05

Integrated Modules for Governance and Compliance:

  • Policy management, remediation tracking, and regulatory compliance.

The solution was implemented across Arab Bank's operations in the following regions and entities: Jordan (Headquarters), Palestine, Lebanon, United Arab Emirates, Egypt, Saudi Arabia, Qatar, Bahrain, Other regional and global subsidiaries. The scope includes business units, branches, subsidiaries, and external entities requiring continuity and disaster recovery integration.


Operational Efficiency:

  • Automated processes reduced manual efforts and errors.
  • Enhanced workflows streamlined business continuity planning and testing.

Improved Decision-Making:

  • Centralized data provided actionable insights into risk and compliance.
  • Real-time reporting supported proactive decision-making.

Regulatory Compliance:

  • Alignment with ISO standards ensured adherence to global best practices.

Resilience and Agility:

  • Crisis management tools enabled swift responses to disruptions.