Introduction

Founded in 1930, Arab Bank has grown to become one of the leading financial institutions in the Middle East and North Africa (MENA) region, with a significant global presence.

To support its expanding operations and ensure seamless human resource management for its 7,000 employees across multiple countries, Arab Bank embarked on a journey to modernize its Human Resource Management Systems (HRMS). The bank’s goal was to enhance efficiency, improve employee experience, and ensure compliance with local and international regulations.


The implementation of Oracle Human Resource Management System (HRMS) by NCIS has enabled Arab Bank to redefine its HR operations, achieve greater efficiency, empower its workforce, and strengthen its leadership in delivering innovative, employee-centric solutions.


Addressing these challenges was essential for Arab Bank to modernize its HR processes, enhance operational efficiency, and provide a seamless employee experience, all while meeting regulatory standards across its global footprint.



  • Fragmented Systems : HR and payroll operations were managed through disparate systems, leading to inefficiencies and data inconsistencies

  • Limited Employee Self-Service : Employees had limited access to HR services, which resulted in time- consuming manual processes.

  • Integration Issues : Legacy systems, such as MYSIS, required seamless integration with new solutions to maintain operational continuity.

  • Global Scalability : Managing HR processes across multiple countries required a system that could handle complex payroll and medical insurance processes while ensuring local compliance.

The Solution

Intrasoft Implemented an integrated solution that unified global processes, automated payroll for all Arab Bank entities, and enhanced employee self-service. Custom applications for medical insurance and integration with legacy systems ensured localized compliance and operational continuity for 7,000 employees across multiple count

01

Core HR

Centralized & Automated HR System Streamlined Personnel Data End-to-End Employee Lifecycle Management

02

HR Self-Services

Centralized & Automated HR System Streamlined Personnel Data End-to-End Employee Lifecycle Management

03

Performance Management

evaluations and goal-setting processes Real-time insights into performance trends and feedback loops

04

Recruitment

End-to-end recruitment automation Enhanced hiring efficiency and candidate experience

05

Payroll

Payroll Processing System Localized for Jordan & Egypt

06

Time & Labor

Automated attendance tracking integrated with attendance machines. Enabled real-time monitoring of employee time management.

07

Learning

Comprehensive training and upskilling solutions for employees Automated scheduling and tracking of training programs.

08

HR Intelligence

Advanced analytics and reporting tools for strategic HR decision- making Data visualization to support performance assessments.


Arab Bank achieved remarkable outcomes that strengthened its HR capabilities and supported its growth objectives. Below are the key results of this successful implementation:


  • Enhanced Operational Efficiency.

  • Improved Employee Experience

  • Data-Driven Decisions .

  • Smooth Integration .

  • Localized Payroll .