Introduction

PalTel Group—formed by the unification of Palestine Telecommunication Company (PalTel) and Palestine Cellular Communications (JAWWAL)—has been at the forefront of Palestine’s telecom sector.

Facing growing service demands, legacy infrastructure limitations, and an urgent need for resilience and digital transformation, the Group partnered with Intrasoft Middle East to modernize its core IT environment.

Through strategic implementation of DELL EMC and Oracle technologies, PalTel Group achieved robust performance, business continuity, and workforce empowerment.



Project Milestones

January 2003 - 2004

DELL EMC SAN Solution Infrastructure Build:
Deployment of EMC DMX800, DMX4-1500, and DMX3-1500 to establish a robust SAN and DR foundation.

JAN - DEC 2008

DELL EMC Technology -DMX4 & DMX3 Deployment:
Replacing legacy SAN with DMX4 for production and DMX3 for disaster recovery.

JAN - DEC 2010

DR DMX3 Upgrade & CLARiiON CX4:
Expanded storage tiering across DMX4 and CX4, improving DR scalability and performance.

SAN Consolidation:
Migrated all SAN switches to Director-class architecture, enhancing reliability and reducing operational costs

JAN - DEC 2011

DMX4 Upgrade & New AX4 Array Implementation:
Enhanced storage performance and expanded capacity.

January 2011-12

DELL EMC Data Domain Backup De-duplication:
Integrated with Symantec NetBackup to streamline and optimize backup operations.

SAN Storage Technology Refresh:
Replaced end-of-life systems with DELL EMC Symmetrix VMAX for advanced performance and manageability.

Data Domain Backup De-duplication:
Integrated with Symantec NetBackup, the solution streamlined backup operations, cut costs, and improved data protection.

2011 - 2013

Oracle HRMS Implementation:
Deployed Oracle Payroll and Self-Service HR modules to automate processes and empower staff.

January 2012- 2013

SAN Storage Technology Refresh with DELL EMC VMAX:
Replacing aging infrastructure with VMAX to support advanced storage capabilities and simplify management.

Business Challenges

  • Aging Storage Infrastructure: Obsolete storage hardware limited performance, increased maintenance complexity, and posed risk to business continuity.

  • Limited Scalability: Existing systems could not keep pace with growing data volumes and enterprise-wide digital transformation.

  • Inefficient Backup Operations: Conventional backup solutions were time-consuming and resource-intensive, affecting recovery speed and increasing operational costs.

  • Disaster Recovery Gaps: Manual payroll processes and lack of self-service tools reduced HR efficiency and employee satisfaction.

  • Outdated Storage Infrastructure: Legacy SAN systems limited performance and failed to meet the growing demand for data availability and reliability.

  • Disaster Recovery Limitations: DR infrastructure required enhancement to ensure seamless business continuity.

  • Complex Backup Processes: Traditional backup solutions consumed excessive time and resources, lacking scalability.

  • Fragmented HR Operations: Manual payroll processes and lack of self-service tools reduced HR efficiency and employee satisfaction.

  • Proven Telecom Expertise:
    Decades of experience deploying high-performance storage and enterprise applications.
  • End-to-End Capability:
    Delivery of integrated infrastructure and application solutions spanning storage, disaster recovery, backup, and HR systems.
  • Strategic Vision:
    Phased execution aligned with The Group’s long-term digital transformation roadmap.
  • Trusted Partnership:
    A history of reliable delivery, technical excellence, and post-implementation support.
  • Deep Technical Expertise:
    Proven experience in deploying advanced storage and backup technologies across the telecom sector.
  • Strategic Guidance:
    Holistic planning and phased execution approach aligned with The Group’s long-term technology roadmap.
  • End-to-End Support:
    From needs assessment and design to implementation, integration, and post-deployment support.
  • Commitment to Performance:
    Focused on delivering high-performance, scalable, and resilient infrastructure solutions.

Results

01

Upgraded Storage Backbone

Replacement of legacy SAN sub-systems with DELL EMC DMX4 and Symmetrix VMAX technologies dramatically enhanced data access speed, reliability, and scalability.


02

Strengthened Disaster Recovery

DELL EMC DMX3 systems were deployed for DR operations, ensuring reliable failover and business continuity capabilities.

03

Efficient Backup & De-duplication

Integration of DELL EMC Data Domain with Symantec NetBackup streamlined backup processes, reduced data volumes, and optimized CAPEX and OPEX.

04

Simplified Storage Management

Advanced features in the upgraded EMC platforms simplified administration, reduced manual overhead, and improved IT productivity.



05

High-Performance Storage Backbone

Upgraded infrastructure provided scalable, resilient data access for core operations.

06

Streamlined Backup & Recovery

Backup de-duplication significantly reduced data volumes, improving efficiency and lowering storage costs.

07

Improved Disaster Recovery

Enhanced DR systems secured business continuity and compliance.

08

Empowered Workforce

HRMS automation improved payroll accuracy, transparency, and employee engagement.

09

Operational Savings

Consolidation and modernization initiatives resulted in significant reductions in CAPEX and OPEX.

  • Future-Ready Infrastructure: EMC SAN and VMAX deployments positioned JAWWAL to scale with business growth.
  • Simplified IT Operations: Centralized SAN architecture and de-duplication tools reduced complexity and manual effort.
  • Resilient Business Continuity: DR infrastructure ensured service reliability under all conditions.
  • Digitized HR Services: Oracle HRMS empowered employees and streamlined HR functions.
  • Modernized Infrastructure: Robust, scalable storage systems laid the foundation for PalTel’s digital transformation.
  • Enhanced Resilience: Reliable DR capabilities safeguarded critical operations against unplanned disruptions.
  • Cost-Efficient Operations: Data de-duplication and performance enhancements significantly reduced operating costs.
  • Future-Proof Architecture: Flexible, scalable solutions aligned with PalTel’s strategic vision and growing service demand.

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